Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Weekend and holiday orders are processed the next business day.
High-volume periods (sales, restocks, promos) may extend processing times. We'll notify customers of significant delays via email.

Shipping Rates

Shipping costs are calculated based on package weight and destination, and will be displayed at checkout before payment.

Free Shipping: Orders $125+ ship FREE (U.S. and Canada).

Canadian orders may also be subject to customs duties, taxes, or brokerage fees upon delivery. These are the responsibility of the customer, are not included in our shipping charges, and are outside The Beauty Distro's control.

Delivery Estimates

Delivery estimates are provided by the carrier and are not guaranteed. The Beauty Distro is not liable for delays caused by the carrier, customs processing, weather, or other events outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email or text with tracking information.
Tracking updates may take up to 24 hours after carrier pickup.
It is the customer's responsibility to monitor tracking and report any delivery issues promptly.

Wrong or Incomplete Addresses

Please double-check your shipping information before completing checkout. Once an order is placed, we are unable to guarantee address changes.
The Beauty Distro is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an address error, the customer must pay the reshipping fee before it is resent.

Lost, Delayed, or Stolen Packages

The Beauty Distro is not responsible for packages that are lost, delayed, or stolen in transit, including after a package is marked as Delivered by the carrier.
If your tracking shows lost, delayed, or delivered-but-not-received, please contact the carrier directly to open a claim. We can provide shipping/tracking documentation to support your claim upon request, but we do not issue refunds or replacements for carrier-related loss.
By placing an order, the customer agrees that risk of loss transfers to the customer upon our handoff of the package to the carrier.

Damaged Packages

All shipments are insured. If your package arrives damaged, please contact us within 48 hours of delivery at support@thebeautydistro.com with:

• Your order number
• Photos of the damaged item(s)
• Photos of the outer packaging/box as received

Please do not discard the damaged item or packaging until your claim is resolved, as the carrier may require it as evidence.

Since insurance claims must be filed directly with the carrier, we will provide you with the necessary shipping and order documentation to file your claim. The Beauty Distro is not able to file claims on the customer's behalf, and claim approval and processing timelines are determined solely by the carrier.

Once the carrier's claim is approved, please share the outcome with us and we will issue a replacement or store credit at our discretion.

Damage claims reported after 48 hours may not be eligible for carrier insurance coverage and cannot be honored.

Customs, Duties & International Compliance (Canada)

The customer is responsible for any customs duties, import taxes, or brokerage fees assessed by Canadian customs. The Beauty Distro is not responsible for shipments delayed, held, or returned by customs, and does not issue refunds for customs-related delays or seizures.

Returns, Exchanges & Refunds

All sales are final.
Due to the nature of beauty and cosmetic products, we do not accept returns, exchanges, or issue refunds for any reason, including but not limited to shade mismatch, change of mind, or delivery delays covered above.

Limitation of Liability

The Beauty Distro's liability is limited to the value of the order. We are not liable for indirect, incidental, or consequential damages arising from shipping delays, lost packages, or customs issues.

Need Help?

For shipping or tracking questions, email:
📧 support@thebeautydistro.com
Include your name and order number for faster service.