Orders are processed and shipped within 5–7 business days. This timeframe does not include weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with your tracking number. Delivery times may vary based on your location and the carrier's schedule.
Please make sure your shipping address is correct at checkout. We are not responsible for delays caused by carriers, incorrect addresses, or unforeseen circumstances.
| Shipping Method | Cost | Delivery Time Frame* |
|---|---|---|
| Standard | Free on orders $100+ | up to 8 business days |
| Priority | Price is quoted at checkout | up to 4 business days |
| FedEx 2 Day | Price is quoted at checkout | up to 2 business days |
| Express | Price is quoted at checkout | up to 2 business days |
*Delivery time frames are estimates and may vary based on location and carrier schedules.
Once your order has been processed and accepted by the shipping carrier, responsibility for the transportation and delivery of your package transfers to the carrier.
Before contacting The Makeup Distro regarding a shipping issue, customers must first contact the shipping carrier (USPS, UPS, FedEx, etc.). The carrier has the most up-to-date tracking information and is responsible for investigating delivery-related issues, including:
The Makeup Distro is responsible for processing your order accurately and shipping it within our stated processing timeframe. Once the package has been accepted by the carrier, we are not responsible for delays, delivery exceptions, or other carrier-related issues.
If the carrier is unable to resolve the issue after completing an investigation, please contact us with your order number, tracking number, and any claim or case number provided by the carrier. We will review the situation and determine whether additional assistance can be provided.
Please note: Expedited shipping pays for a faster shipping service provided by the carrier. While we ensure expedited orders are processed and shipped promptly, we cannot guarantee delivery dates once the package is in the carrier’s possession and are unable to refund shipping charges for carrier-caused delays.
Shipping charges are non-refundable for delays, missed delivery estimates, lost packages, or other shipping issues caused by the carrier. This includes expedited shipping services. Once your package has been accepted by the carrier, any transportation or delivery delays are the responsibility of the carrier.
If the carrier confirms that your package has been lost or damaged, please contact us with your order number, tracking number, and any claim or case number provided by the carrier. We will review the situation and determine whether additional assistance can be provided at our sole discretion.
All shipments include carrier-provided shipping protection where applicable. If your package is delayed, lost, damaged, or marked as delivered but not received, it is the customer’s responsibility to first contact the shipping carrier and initiate any available claim or investigation. The carrier has access to the most accurate tracking and delivery information
